Mandatory Member Details

Basic details of Stock Broker


Stock Broker Name Fortune Capital Services Private Limited
Registration Number INZ000201438
Registered Address SP 31A, Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai - 600058.
Branch Address
  1. Jabalpur Branch: No.865/5,  Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur - 482003.
  2. Madurai Branch : Plot No.15, 6th Street, Park Town, Thabal Thanthi Nagar, Madurai - 625017.
Contact Number 044-61329696 / 044-35019696
Email ID support@flattrade.in

Details of Key Managerial Persons


Sr.No

Name of the Individual

Designation

Contact Number

Email Id

1

K. Narayanan Moorthy

Managing Director

044 - 61329696

knarayanamoorthy@flattrade.in

2

D. Meenambal

Director

044 - 61329696

meenambal@ftconline.in

3

Lakshmanan Ashok Kumar

Chief Technology Officer

044 - 61329696

itsupport@flattrade.in

4

Sharon Babbi

Chief Operating Officer

6381293836

coo@flattrade.in

5

E. Sivasankari

Compliance Manager

7708065653

compliance@flattrade.in

Escalation Matrix


Details of 

Contact Person

Address

Contact No.

Email Id

Client Servicing

Customer Support

Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

044 - 61329696

support@flattrade.in

Head of Client Servicing

Mr. Vinoth Kumar. N

Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur - 482003.

9840628539

vinoth@flattrade.in

Ms. Prasanna

6th Street, Park Town, Thabal Thanthi Nagar, Madurai - 625017.

9500903646

prasana@flattrade.in

Mr. Suresh Kumar

Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur - 482003.

6380751944

suresh.u@flattrade.in

Compliance Manager

Mrs. E. Sivasankari

Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

7708065653

compliance@flattrade.in

Chief Operating Officer

Mrs. Sharon Babbi

Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

6381293836

coo@flattrade.in

Managing Director

Mr. K. Narayana Moorthy

Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

044 - 61329696

knarayanamoorthy@flattrade.in

Note: Client may contact during office hours between 10.00 AM to 6 PM.

In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with Exchange and Depository at https://www.cdslindia.com/Footer/grievances.aspx

Exchange at https://investorhelpline.nseindia.com/NICEPLUS/
https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
https://www.mcxindia.com/Investor-Services

or SEBI at https://scores.sebi.gov.in/
Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Exchange(s) / Depository portal.

EKYC - Client Onboarding Flow


EKYC Flow Chart

Grievance Redressal


Step by Step Procedure for raising a complaint:

  1. Write in detail about your grievances or complaints to support@flattrade.in from your registered mail id along with the client code. Once we receive your email, an acknowledgment email is sent, containing the Complaint No or Ticket No. The client can use this reference to track their complaint and make follow-ups.
  2. If you are not satisfied with the answer or your grievance is not addressed you can escalate to the below contact.

    Details of 

    Contact Person

    Address

    Contact No.

    Email Id

    Client Servicing

    Customer Support

    Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

    044 - 61329696
    044 - 35019696

    support@flattrade.in

    Head of Client Servicing

    Mr. Vinoth Kumar. N

    Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur - 482003.

    9840628539

    vinoth@flattrade.in

    Ms. Prasanna

    6th Street, Park Town, Thabal Thanthi Nagar, Madurai - 625017.

    9500903646

    prasana@flattrade.in

    Mr. Suresh Kumar

    Mr. Suresh Kumar to Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur - 482003.

    9025655855

    suresh.u@flattrade.in

    Compliance Manager

    Mrs. E. Sivasankari

    Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

    7708065653

    compliance@flattrade.in

    Chief Operating Officer

    Mrs. Sharon Babbi

    Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

    6381293836

    coo@flattrade.in

    Managing Director

    Mr. K. Narayana Moorthy

    Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.

    044 - 61329696

    knarayanamoorthy@flattrade.in

  3. In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with Exchange and Depository at https://www.cdslindia.com/Footer/grievances.aspx
    Exchange at
    https://investorhelpline.nseindia.com/NICEPLUS/
    https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
    https://www.mcxindia.com/Investor-Services

    or SEBI at https://scores.sebi.gov.in/
    Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Exchange(s) / Depository portal.

    Smart ODR: https://smartodr.in/login