Mandatory Member Details

Broker details, key managerial persons, escalation matrix and grievance redressal information.

Broker Details Key Managerial Persons Escalation Matrix EKYC - Client Onboarding Flow Grievance Redressal

Basic details of Stock Broker

Stock Broker Name Flattrade Broking Private Limited
Registration Number INZ000201438
Registered Address SP 31A, Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058.
Branch Address
  1. Jabalpur Branch: No.865/5, Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003.
  2. Madurai Branch: Plot No.15, 6th Street, Park Town, Thabal Thanthi Nagar, Madurai – 625017.
Contact Number 044-61329696 / 044-35019696
Email ID [email protected]

Details of Key Managerial Persons

Sr.No Name of the Individual Designation Contact Number Email Id
1 K. Narayanan Moorthy Managing Director 044 – 61329696 [email protected]
2 Mrs. D. Meenambal Director 044 – 61329696 [email protected]
3 Lakshmanan Ashok Kumar Chief Technology Officer 044 – 61329696 [email protected]
4 Ram Chief Marketing Officer 6381293836 [email protected]
5 Mrs. D. Meenambal Compliance Manager 7708065653 [email protected]

Escalation Matrix

Details of Contact Person Address Contact No. Email Id
Client Servicing Customer Support Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 044 – 61329696 [email protected]
Head of Client Servicing Mr. Chandrashekar Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 8770062567 [email protected]
Mr. Piyush Abraham Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 6380751944 [email protected]
Mr. Vinoth Kumar. N Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 9840628539 [email protected]
Ms. Prasanna (Tamil) 6th Street, Park Town, Thabal Thanthi Nagar, Madurai – 625017. 9500903646 [email protected]
Compliance Manager Mrs. D. Meenambal Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 7708065653 [email protected]
Chief Marketing Officer Mr. Ram Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 6381293836 [email protected]
Managing Director Mr. K. Narayana Moorthy Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 044 – 61329696 [email protected]

Note: Client may contact during office hours between 10.00 AM to 6 PM.

In absence of response / complaint not addressed to your satisfaction, you may lodge a complaint with Exchange and Depository at https://www.cdslindia.com/Footer/grievances.aspx

Exchange at
https://investorhelpline.nseindia.com/NICEPLUS/
https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
https://www.mcxindia.com/Investor-Services

or SEBI at https://scores.sebi.gov.in/
Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES / Exchange(s) / Depository portal.

EKYC – Client Onboarding Flow

Onboarding Scenarios Summary

Sr.No Scenario KRA Verified DigiLocker Edit Details Steps Required
1 KRA Yes → Edit Details Yes ✓ Yes — Yes Profile/POI → Bank → Demat/Exchange → IPV – Photo & Video → eSign
2 KRA Yes → Edit Details No ✓ Yes — No Bank → Demat/Exchange → IPV – Photo & Video → eSign
3 KRA No → DigiLocker Yes → Edit Yes ✗ No ✓ Yes Yes Profile/POI → Bank → Bank → Demat/Exchange → IPV – Photo → eSign
4 KRA No → DigiLocker Yes → Edit No ✗ No ✓ Yes No Bank → Demat/Exchange → IPV – Photo → eSign
5 KRA No → DigiLocker No → Open DigiLocker ✗ No ✗ No — Open DigiLocker Account → Edit Details (loops back to DigiLocker flow)
6 KRA No → DigiLocker No → Manual Entry ✗ No ✗ No — Profile/POI → Bank → Demat/Exchange → IPV – Photo & Video → eSign

Grievance Redressal

Step by Step Procedure for raising a complaint:

  1. Write in detail about your grievances or complaints to [email protected] from your registered mail id along with the client code. Once we receive your email, an acknowledgment email is sent containing the Complaint No or Ticket No. The client can use this reference to track their complaint and make follow-ups.
  2. If you are not satisfied with the answer or your grievance is not addressed you can escalate to the contacts below.
    Details of Contact Person Address Contact No. Email Id
    Client Servicing Customer Support Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 044 – 61329696 [email protected]
    Head of Client Servicing Mr. Chandrashekar Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 8770062567 [email protected]
    Mr. Piyush Abraham Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 6380751944 [email protected]
    Mr. Vinoth Kumar. N Khasara Technopark, 2nd Floor, Bargi Hills, Jabalpur – 482003. 9840628539 [email protected]
    Ms. Prasanna (Tamil) 6th Street, Park Town, Thabal Thanthi Nagar, Madurai – 625017. 9500903646 [email protected]
    Compliance Manager Mrs. D. Meenambal Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 7708065653 [email protected]
    Chief Marketing Officer Mr. Ram Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 6381293836 [email protected]
    Managing Director Mr. K. Narayana Moorthy Kochar Technology Park, 6th Floor, Ambattur Industrial Estate, Ambattur, Chennai – 600058. 044 – 61329696 [email protected]

    Note: Client may contact during office hours between 10.00 AM to 6 PM (Monday – Friday).

  3. For any Cyber incident, email [email protected] or call +91 7708065653.
  4. In absence of response / complaint not addressed to your satisfaction, you may lodge a complaint with Exchange and Depository at https://www.cdslindia.com/Footer/grievances.aspx

    Exchange at
    https://investorhelpline.nseindia.com/NICEPLUS/
    https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
    https://www.mcxindia.com/Investor-Services

    or SEBI at https://scores.sebi.gov.in/
    Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES / Exchange(s) / Depository portal.

    Smart ODR: https://smartodr.in/login